This policy explains how Lompoc Express Plumbing handles information when you call us, email us or visit this website. We keep it short and plain.
Information we collect
When you call (805) 249-7135, we may receive your phone number, your address, a description of the problem and anything else you choose to tell us. If you email us, we receive your email address and your message.
This website does not have forms, accounts or online payments, so it does not ask you to type personal details into a page.
Call recording
Calls to our line may be recorded for quality and training purposes. If you do not want a call recorded, tell the dispatcher at the start of the call.
Recordings help us check that the dispatcher gave clear information, that the price was explained and that the plumber was matched correctly.
How we use information
We use what you tell us to understand the problem, schedule a plumber, give a clear price and follow up on the visit. We may share the details of the job with the licensed plumber assigned to your call so the work can be done.
We may use recordings and call notes to train staff and improve the service.
Website technology
Like most sites, this site may collect basic technical data such as browser type and pages visited through server logs. We do not use that data to identify you personally.
Your choices
You can ask what information we hold about your call or ask us to delete it by emailing [email protected]. We will respond within a reasonable time and tell you if the law requires us to keep something.
California residents may have additional rights under state privacy law. Email us if you wish to exercise them.
Security and retention
We take reasonable steps to protect call records and keep them only as long as needed for the purposes above or as required by law.
Changes and contact
We may update this policy and will change the date at the top when we do. Questions can go to [email protected], or call the 24/7 line. Our address is 1137 N H St, Lompoc, CA 93436.
See also our terms of use.